2024–2026
Royal Mail: deteriorating delivery performance, £21 million Ofcom fine and new investigation after change of control
In October 2025, Ofcom fined Royal Mail £21 million for failing to meet its 2024–2025 delivery targets. The regulator subsequently opened another investigation into performance in 2025–2026, a period covering much of EP Group's first months of control, while Royal Mail announced an investment plan to improve service.
- State of the evidence
- Documented
Sources · 2
- [1]OfcomOfcom fines Royal Mail £21m for missing its 2024/25 delivery targetsRegulatory authorityVery high reliability
- [2]OfcomOfcom investigates Royal Mail’s 2025/26 delivery performanceRegulatory authorityVery high reliability
Last verified: 11 September 2026